Quality & Innovation
Our goal is to provide high-quality clinical services and care in a facility that is properly managed, effective, faultless, and secure. To do this, we have put in place a number of initiatives, including innovative ideas, monitoring in the patient feedbacks, analysis of patient comments, etc.
Our programs
- We give the utmost importance to each and every suggestion from patients since we realize that their satisfaction is our ultimate goal.
- The Department of Quality and Innovation analyzes customer feedback data in order to understand thoroughly how care is being delivered.
- We collect feedback forms from inpatients and outpatients, to ensure quality at all levels.
- We also analyze feedback and interpret the levels of customer satisfaction, and work towards solving customer complaints amicably.
- Immediate actions are taken to rectify complaint issues, and an abstract is sent to all the concerned departments for them to take preventive and corrective actions.
- The appreciative comments received from the patients are posted on our ‘Thank You Wall’. These positive comments motivate our staff to do even better.
‘Spark’ Suggestion Scheme
- We give importance not only to suggestions from our patients but also to suggestions from our staff.
- ‘Spark’ Suggestion Scheme is our way of motivating and encouraging in-patients to give suggestions for continuous quality improvement.
- The ‘Spark’ scheme is successful on account of the regular meetings conducted and the feedback is delivered to staff.
- Employees who have contributed the maximum number of suggestions are honored on ‘Kaizen day’ as ‘Spark Masters’.
Quality Circle
- At Meenakshi mission, we act as a facilitator in bringing quality control through ‘Quality Circles’.
- We have 12 Quality Circles from various departments of the hospital.
- These Quality Circles conduct in-depth and systematic studies of problems identified by staff.
- Nearly 120 Quality teams have participated in the competition and the Bright-Laundry QC won the Overall Best Team Award.
- 9 Quality Circle teams (Rose-Nursing, Gem-A/c Plant, Minnoli-Electrical, Red Rose-Nursing, Pharmacon-Pharmacy, Kubera-Billing, Pinnacle-Biomedical SigmaLaboratory, and Bright-Laundry) participated in the 19thChapter Convention at Ooty in September 2009 and received awards.
- The appreciative comments received from the patients are posted on our ‘Thank You Wall’. These positive comments motivate our staff to do even better.